Privacy Policy

It might be boring BUT it’s extremely important…please allow us to put your mind at ease.

We collect your information to deliver our products and services as requested by you and promised by us. We cannot allow you course access or evaluate your training unless we can identify you as an individual and make your experience tailored to you. We need to enter your full name and a finish date of this instruction, on the Certificate we send you, once you have completed your course. We also need to email you this Certificate, and your employer/facilitator if they have arranged this on your behalf. We do not and will not under any circumstances use your data in an intended or deliberately malicious manner nor do we sell your information to any third party. We respect your privacy and treat all your data accordingly. Trust is earned, and we can assure you that trust will be reciprocated to you, just as you have placed your trust with us. That’s a promise!

We do collect some personal information 

We need a little information to deliver on our service promise as well. With this, we need only certain personal information to deliver our services and products. We may also collect ‘usage and flow’ data regards how participants use this online experience to form aggregated data. From this, we can develop a better user experience. This also empowers us to make our products and services more streamlined and enjoyable, producing real, honest and increased benefits to our participants. Additionally, we gather statistics to be able to report issues, concerns or little windows of brilliance to our hosting providers, code writers and web developers to constantly make our service the best it can be. We want you to have a wonderful time with us, and supply you a journey that fairs better than you expected. Using your and general aggregated data provides us the science to make our service better, but without such data, we’d only be guessing where best to tweak and polish.

The type of information we collect

• Personal- We gather information we collect straight from you or your training facilitator on your behalf
• Aggregated- We collect certain data while users are with us during their online activity
• Fiscal- Your payment details (credit card) if you are the payer of this service otherwise we will not ask for payment from you, and therefore no fiscal information.
• Sensitive- This information may include your first and family names, your work and personal email(s) address, your mobile number and your age bracketing or date of birth.

Who we work with

• Our online training family, which includes our other training services and products sites
• Our affiliated businesses partners via sponsorship, advertising, hosting, social and all other providers required to bring our offer to you and the general market
• Outsourcing to third parties for certain aspects of our operations, of our service and products offers
• Social media service providers
• Customer service providers
• Legal Authorities, should our legal obligations dictate that we must
• Others which we require to make our business the best it can be for the user, student and visitor alike
• We will provide access to our information should we be directed to under Australian Law. This is typically requested if there is believed to be unlawful activity, serious misconduct, or threat to life, health or safety.

Advertising

• Advertising our products to you is with your permission only. If you receive something from us and you didn’t want it, please don’t be offended, simply choose the opt-out option, click this and we will not be contacting you again for advertising purposes.
• Opting out. This is as important to us as it is to you. It is not our business practice to send you information that you don’t want, is not of interest to you or you simply do not want to receive such communications from us. We truly believe it is bad business practices to send information to our client base if they did not want it. Our truly valued clients do not need to be subscribers, to be a client. We simply send relative information about this subject matter and not unsolicited random mail.

Credit-related information

This is only regarding our paying contacts that we require such payment information, and obviously, to complete the transaction. If an employer/facilitator is paying for their staff to purchase and complete training, we will not require any sort of payment details from the user/student of the requested service, and will not ask them for such details. Should you receive a request for payment details when you are not the person ordering the service, please contact us immediately and DO NOT supply any payment details.

Security

Security is treated with the greatest of importance and seriousness. We believe that every person using our service or products expect this of us, and we promise to accommodate accordingly. We use:

• Firewalls
• Secure passwords and logins
• Encryption of our data when in transit
• Virus scanning software
• Security reviews as ongoing business practice

Getting in Touch

If you have further questions that we have not addressed or listed to put your mind at ease, we welcome you to make contact with us as we would be more than happy to discuss any privacy or security concerns you might have. You can help us make this better.